Shipping policy

 

Shipping Policy


Last updated: 28/04/2026

Thank you for shopping with The PomPom Lodge. We aim to process and deliver your order as quickly and smoothly as possible. Please read our shipping policy below.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed, personalised goods are within 3-5 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During busy periods, promotions, or holidays, processing times may be slightly longer.

Shipping Methods & Delivery Times

We offer the following shipping options at checkout:

  • Standard Shipping: Estimated delivery within 3–7 business days

  • Express Shipping: Estimated delivery within 1–3 business days

  • International Shipping: Estimated delivery within 7–21 business days

Please note that delivery times are estimates and may vary depending on your location and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

International Orders

For orders shipped outside the United Kingdom:

  • Delivery times may vary depending on customs processing.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

Incorrect Addresses

Please ensure your shipping address is correct before completing your order. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses provided at checkout.

Delayed or Lost Orders

If your order has not arrived within the expected timeframe, please contact us at thepompomlodge@gmail.com and we will assist you.

Damaged Parcels

If your order arrives damaged, please contact us within  48 hours of delivery with photos of the item and packaging so we can help resolve the issue.

Contact Us

If you have any questions about shipping, please contact us:

Email: thepompomlodge@gmail.com

Business Name: The PomPom Lodge